Your Rights and Responsibilities

You are entitled to;

• A through examination of your teeth and gums
• A full explanation of your treatment options
• A written plan (including costs)*
• Information about NHS charges displayed in the waiting room
• Advice on how to keep your teeth and gums healthy
• Information about this practice and the services available
• A care and treatment summary if you decide to transfer to another dentist
• Make a complaint if you are not happy with your treatment and care.

You are responsible for:

• Giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments – but if you miss more than two appointments we may no longer be able to offer you treatment
• Following your dentist’s advice to prevent tooth decay and gum disease
• Paying your bill promptly, bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked
• Treating our staff with courtesy and respect**

*Please note - if your treatment is Band 1 course of treatment or you do not have to pay NHS charges, you will have to ask your dentist to provide this.

**Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case we will inform the patient in writing and the Nottingham PCT.

Your dental records

Your dental records will remain confidential and secure. However from time to time we may need to release these to Nottingham PCT or the NHS Business Services Authority as part of our ongoing clinical review process. We will try to contact you before releasing your records to another organisation.